At NatureToCapsule, we want you to be satisfied with your purchase. If something is not right, we are here to help.

This Refund and Returns Policy explains our eligibility requirements, return process, refunds, damaged items, and cancellations.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned with its original packaging, where applicable
• Include all original parts, accessories, and components
• Be accompanied by proof of purchase or a valid order number

Items that show signs of use, damage caused after delivery, or significant alteration may not be eligible for a return.

2. How to Start a Return

To request a return, please contact us at support@naturetocapsule.com.

Please include:

• Your name
• Your order number
• The email address used to place the order
• The item you would like to return
• The reason for your return

If your item is damaged, defective, or incorrect, please also include clear photos of the item and its packaging.

Please do not send your item back before receiving return instructions from our support team.

3. Return Shipping Costs

Customers are generally responsible for the cost of return shipping.

However, if you received:

• A damaged or defective item
• An incorrect item
• An item that does not match your order due to our error

please contact us before returning the product. We will review the issue and provide appropriate return instructions.

We recommend using a trackable shipping service for returns. NatureToCapsule is not responsible for returned packages lost or damaged during transit.

4. Refunds

Once your returned item is received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be issued to your original payment method.

Please note:

• Original shipping fees are generally non-refundable unless the return is due to our error
• Processing times may vary depending on your bank or payment provider
• It may take several business days for the refund to appear in your account after it has been processed

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@naturetocapsule.com.

Please provide your order number and photos showing the issue. We will review your request and work with you to provide an appropriate solution, which may include a replacement, refund, or another resolution where applicable.

6. Exchanges

We do not currently offer direct product exchanges.

If you would like a different product, you may request a return for the original item, subject to this policy, and place a new order separately.

7. Non-Returnable Items

The following items may not be eligible for return:

• Used or altered products
• Items damaged after delivery due to improper use or handling
• Products returned without required original parts or accessories
• Personalized or customized items
• Final sale or clearance items, where clearly marked as non-returnable

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@naturetocapsule.com.

We will make reasonable efforts to cancel your order if it has not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process described in this policy.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

NatureToCapsule
Website: NatureToCapsule.com
Email: support@naturetocapsule.com

Thank you for shopping with NatureToCapsule. We appreciate the opportunity to help you find thoughtful products for your home.